Instructions for returns and exchanges
Accepting consumer returns and exchanges, within seven days is the guarantee period for return and exchange. If this period expires, it is deemed that the acceptance is completed and no return or exchange is allowed.
If the packaging or accessories are damaged or lost, no return or exchange will be accepted.
If you want to return or exchange the goods, you must contact us within the time limit to avoid unnecessary misunderstandings and disputes.
If the goods need to be exchanged for reasons other than defects or deterioration, consumers must bear the return shipping costs.
I hope that the business can trust and understand each other. If you have any dissatisfaction with the product and want to express your opinion, we are very happy to listen.
If the goods are defective during delivery, please notify the seller as soon as possible after receiving the goods, and send the defective goods back. After the seller receives and confirms the defective goods, they will quickly send new products in good condition Send out.
How to apply for return and exchange
1. Return and exchange due to personal reasons: within 7 days from the date of receipt of the goods, without affecting the secondary sale Send an email to the after-sales service center, and the after-sales customer service will accept your request within 1-3 working days after receiving the email, and the freight incurred by the return and exchange shall be borne by itself.
2. Return and exchange due to quality reasons: within 7 days from the date of receipt of the goods, send a message to the after-sales customer service, and the customer service will be within 1-3 working days after receiving the message We will accept your request inside, and we will bear the freight incurred in return and exchange.
How to cancel an order
To cancel an order, you need to send an email to the after-sales service center and indicate the reason. The content of the email should indicate your order number, name, and phone number.
If you have any questions after receiving the goods, please contact the online customer service. At the same time, please inform your name, contact information and order number, we can quickly deal with you in time